Case Study: Relay Network ships secure GenAI for regulated clients with LaunchDarkly AI Configs

Relay Network cuts prompt iteration time from days to seconds with LaunchDarkly

Relay Network, a provider of secure communication platforms for regulated industries, faced the challenge of helping its healthcare and financial services clients generate mobile-ready content quickly without violating strict PHI/PII regulations. They needed a way to iterate on AI-powered content generation in real-time without lengthy engineering deployments. To solve this, they turned to LaunchDarkly and its AI Configs service.

By implementing LaunchDarkly AI Configs integrated with AWS Bedrock, Relay Network empowered its product team to experiment with and adjust AI prompts directly, bypassing development bottlenecks. This secure solution enabled HIPAA- and HITRUST-compliant AI content generation. The results were significant: prompt iteration time was reduced from days to seconds, a beta was launched within three weeks, and the team delivered a secure, ChatGPT-like experience for regulated clients.

Relay Network