Case Study: Lanetix achieves faster feature releases and customer-driven rollouts with LaunchDarkly

Feature Flag Driven Development at Lanetix

Lanetix is a San Francisco–based provider of workflow, collaboration, and CRM solutions for logistics companies built on the Salesforce1 platform. Their engineering team had been using a homegrown Node.js feature-flag library (DIP switch) that lacked a user interface and was developer-centric, which forced Customer Success to file detailed GitHub tickets for routine admin changes—creating a persistent bottleneck and operational risk.

They adopted LaunchDarkly (initially implemented in a 24‑hour ShipIt contest) to manage flags, percentage rollouts, and user targeting, with per‑dev environments and granular roles (engineering is read‑only; Customer Success can control flags). As a result, admin changes now take about one minute instead of hours, engineering has saved “countless hours,” customer-facing teams can safely choreograph phased rollouts, and Lanetix has achieved smoother, lower‑risk continuous delivery with less friction between teams.

Lanetix

Danny Douglass

Director of Engineering