Case Study: Shifty cuts onboarding time to 10 days with LaunchBay

Shifty cuts onboarding time to 10 days with LaunchBay

Shifty, a restaurant training and scheduling platform, was struggling with a slow and fragmented customer onboarding process that used HubSpot, Google Drive, and email. This lack of a single system caused implementation to take up to four months, created visibility issues, and was a major source of customer churn for the company.

By implementing the LaunchBay customer onboarding system, Shifty consolidated its entire process into one platform. This solution cut implementation time to just 10 days, saved the team 18 hours per week in manual follow-ups, eliminated poor onboarding as a churn reason, and allowed the company to avoid hiring an additional team member to manage growth.

Shifty