Case Study: Sites at Scale saves 15 hours per week with LaunchBay

How Sites at Scale Transformed its Onboarding Process to Save 15 Hours of Work Each Week

Sites at Scale, a website design and development agency, faced significant bottlenecks in its client onboarding process. Relying on a mix of CRM, email, and Zoom calls was inefficient and required excessive manual follow-up to collect necessary client information. This synchronous process was creating major hurdles as the company prepared to scale its operations.

By implementing the LaunchBay platform, Sites at Scale transformed its onboarding into an asynchronous, streamlined workflow. The LaunchBay solution provided a white-labeled client portal for information collection and used automated follow-ups for tasks. This resulted in the team saving over 15 hours per week, making onboarding twice as fast, and reducing client calls and meetings by 90%, while also receiving clearer client feedback.

Sites at Scale

Justin Kavanaugh

Chief Executive Officer