Case Study: Rocketstay reduces onboarding time and scales with LaunchBay

How Rocketstay Made It So One Team Member Can Do the Work of Four Onboarding 200+ Clients Each Month

Rocketstay, a company that provides distribution and management services for luxury rental properties and hotels, faced a complex and time-consuming client onboarding process. Their previous patchwork of tools, including Zoho Forms and DocuSign, was fragmented and required constant manual follow-up with multiple client stakeholders. This inefficiency meant their sales team was spending excessive time chasing information instead of focusing on new business.

By implementing the LaunchBay platform, Rocketstay consolidated its entire onboarding workflow into a single, automated hub. The LaunchBay solution eliminated manual data entry and automated follow-ups, which drastically reduced the onboarding timeline. As a result, Rocketstay cut its client onboarding process from over ten days down to just three and reduced the required team from four people to one, saving over 80 hours per week and allowing reassigned staff to focus on revenue-generating roles.

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