Case Study: VIP Parts, Tires & Service reduces training costs by one-third and boosts adoption with LatitudeLearning

Latitude LMS Powers Growth for Automotive Retailer

VIP Parts, Tires & Service, New England’s largest privately held automotive parts and accessories chain with 56 retail outlets and over 300 supplier partners, faced the challenge of training a large, geographically dispersed workforce and vendor network. The company needed a flexible, easy-to-adopt system that supported internal content authoring and robust student tracking to improve product and customer-service knowledge and drive consistent, high-quality customer experiences.

VIP partnered with Latitude Learning to launch EXCEED, a blended-learning LMS combining instructor-led classes, virtual classrooms, eLearning, video and SCORM supplier content. The platform centralized vendor training, simplified enrollment and attendance tracking, enabled self-study onboarding, and increased course credibility — delivering faster deployment, higher user adoption, reduced training costs by one-third, lower support response times, and clear visibility into student progress.

VIP Parts, Tires & Service

Aaron Hackett

Director of Operations Administration