Case Study: PacknWood reduces WISMO calls and recovers shipping refunds with LateShipment.com

LateShipment.com simplifies multi-carrier management for PacknWood

PacknWood, a company specializing in eco-friendly disposable tableware, faced significant post-purchase challenges due to poor multi-carrier tracking visibility and unclaimed shipping refunds. This lack of communication led to a high volume of WISMO (Where Is My Order) inquiries and customer frustration. They turned to LateShipment.com for a solution to improve their delivery experience management and automate parcel audits.

LateShipment.com implemented a multi-faceted solution that included real-time order syncing, automated shipping updates, a branded tracking portal, and proactive support alerts. This drastically reduced WISMO inquiries and saved support time. Furthermore, LateShipment.com's automated refund recovery system successfully reclaimed substantial funds from carrier service failures. The vendor's platform provided PacknWood with greater operational visibility and helped them recover a significant amount of money through refunds.

PacknWood

Rossy Moya

Customer Service and Operations Manager