Case Study: Northwoods Humidors cuts WISMO calls by 90% with LateShipment

How Northwoods Humidors retained 30.4% of revenue from returns

Northwoods Humidors, a retailer of high-end humidors and cigar accessories, faced a significant loss of revenue from product returns. Their manual process for handling returns was ineffective and time-consuming for their support team. They implemented LateShipment.com to introduce smart workflows and automation to this challenge.

The solution from LateShipment.com included a self-serve returns portal, auto-approval for eligible returns, and integration with shipping systems. This streamlined process allowed Northwoods Humidors to retain 30.4% of revenue from returns, equating to $450 monthly. Furthermore, the vendor's tools helped the company reduce Where Is My Order (WISMO) calls by 90%, drastically improving operational efficiency.

Northwoods Humidors

Erica di Loreto

Operations and Customer Success Manager