Case Study: EPØKHE streamlines returns and automates 95% of returns with LateShipment.com

How LateShipment.com optimized EPØKHE’s returns with multi-carrier label generation

EPØKHE, a renowned premium eyewear brand, faced significant inefficiencies in its returns process for both domestic and international shipments. The manual system, which relied on a Google form, resulted in extensive back-and-forth communication with its support team. EPØKHE struggled to find a single tool that could integrate with different carriers until they partnered with LateShipment.com for its returns experience management platform.

LateShipment.com implemented a solution featuring a self-serve returns portal and seamless integration with DHL and AusPost for multi-carrier label generation. This allowed the vendor to automate 95% of returns. The result was a dramatic reduction in processing time, with the support team spending an average of only two minutes per return request.

EPØKHE

Alex Dietrich

Ecommerce / Operations Manager