Case Study: Ochsner Health cuts appeal writing time with Latent

Ochsner Health reduces appeal drafting time by 75–80% with Latent

Ochsner Health, a major health system, partnered with vendor Latent to address the significant time burden their specialty pharmacy team faced when writing appeals for denied medication prior authorizations. This manual process was one of the most time-consuming parts of their operation, pulling pharmacists away from direct patient care.

Using Latent's AI-powered tools, Ochsner's pharmacists drastically reduced the time required to draft appeals. The solution cut the average time per appeal from 30.6 minutes to just 7.2 minutes, a reduction of 75-80%. This efficiency gain saved over 35 hours across 90 appeals, allowing the team to reclaim nearly a full workweek and redirect that time toward patient care.

Ochsner Health