Case Study: Mount Sinai Health System scales pharmacy capacity and speeds prior authorizations with Latent

Mount Sinai cuts prior authorization time 75% with Latent

Mount Sinai Health System, a major New York City integrated delivery system, faced a challenge in its specialty pharmacy as annual prescription volume grew by nearly 20%. This surge, particularly driven by high-demand drugs like GLP-1s, made their previous practice of scaling staffing alongside volume financially unsustainable. They partnered with the vendor Latent to implement its enterprise pharmacy intelligence platform to absorb this new wave of demand and complexity without adding to their team.

Latent's AI-powered solution automated time-consuming administrative tasks, slashing the average prior authorization completion time from 25-30 minutes to under 5 minutes. This created new capacity, allowing Mount Sinai to absorb significant year-over-year prescription growth without adding staff and to get medications to patients in two days instead of four. The platform also helped pharmacists win complex cases by quickly finding clinical evidence for approvals. The implementation of Latent's platform was completed in a single day.

Mount Sinai Health System