Case Study: Ochsner Health achieves 96% more efficient pharmacy operations with Latent

Ochsner Health pharmacy 96% more efficient with Latent

Ochsner Health faced significant challenges as its pharmacy network expanded, with complex medication access workflows and time-consuming prior authorizations delaying treatments and overwhelming its clinical staff across specialty, infusion, and retail settings. To address this, the health system partnered with vendor Latent to transform its pharmacy operations.

By implementing Latent's platform, Ochsner automated repetitive tasks and streamlined its prior authorization process. The solution resulted in a 96% increase in monthly throughput per FTE and cut the average prior authorization review time to just 4-5 minutes. This dramatic improvement in efficiency boosted staff morale, reduced burnout, and allowed pharmacists to focus on direct patient care, ultimately accelerating medication access for over 20,000 patients in 2024.

Ochsner Health

Deborah Simonson

Vice President, Chief Pharmacy Officer