Case Study: MetroHealth boosts pharmacy efficiency with Latent

Latent boosts MetroHealth’s efficiency by 45%

MetroHealth, a health system serving over 300,000 patients annually, faced significant challenges in its pharmacy due to escalating specialty medication requirements, payer complexity, and limited staffing. These constraints consumed pharmacists with administrative tasks, leading to therapy delays and lower prior authorization approval rates. To tackle this, MetroHealth partnered with Latent, drawn by their ability to index patient charts and quickly surface clinical information to streamline the prior authorization workflow.

By implementing Latent's platform, MetroHealth revolutionized its medication access process. The solution led to a 45.1% increase in prior authorization submission capacity without adding staff and slashed the average review time from 25 to 5 minutes. The improved efficiency resulted in a 19.6% increase in prescription volume and an average prior authorization turnaround time of just 2.03 hours, enabling faster patient access to therapies. The success with Latent has paved the way for expanded use and better health outcomes for the community.

MetroHealth

Ebony McCroskey

Supervisor