Case Study: The Joseph Group saves time and $40K annually with Latchel

The Joseph Group improves their resident communication and maintenance documentation with Latchel

The Joseph Group, a Seattle-based real estate firm managing over 850 properties, was seeking to automate its maintenance processes while maintaining a high standard of customer service for its residents. They engaged the vendor, Latchel, to implement its 24/7 property maintenance and resident experience solution.

Latchel's solution automated The Joseph Group's maintenance operations, which allowed them to reassign a key employee to a director role and significantly reduce the time spent on maintenance from 12 hours to under 2 hours per day. The vendor, Latchel, also delivered substantial cost savings, resulting in an annual reduction of $40,000 in expenses for the customer.

The Joseph Group

Ian Joseph

Chief Executive Officer