Case Study: South Bay Home Rental improves maintenance response and resident experience with Latchel

South Bay Home Rentals improves their residents’ experience by leveraging Latchel’s emergency maintenance coordination services

South Bay Home Rental, a small-scale property management company in California, was struggling to handle maintenance requests and coordination effectively as their business grew. Their challenge was to find a solution to manage these service requests more steadily and efficiently. They turned to the vendor, Latchel, for assistance.

By implementing Latchel's maintenance coordination service, which includes features like video troubleshooting, South Bay significantly improved its processes. The solution provided an extremely responsive maintenance team, resolving all emergency requests within 23 hours. Latchel's service eliminated unnecessary communication and dispatching, improved the resident experience, and gave the South Bay team time back to focus on other operations.

South Bay Home Rental

Marcus Teixeira

Chief Executive Officer