Case Study: Real Property Management Affiliates improves maintenance and resident experience with Latchel

RPM Affiliates improves their emergency and after-hours maintenance coordination as well as their resident experience with Latchel

Real Property Management Affiliates, a property management company operating 71 doors in Houston, Texas, was seeking to improve its maintenance processes, particularly for handling after-hours and emergency calls. The company needed a solution to save time and gain peace of mind. They turned to vendor Latchel for its maintenance coordination service.

Latchel provided a solution that streamlined maintenance coordination and introduced a resident amenity hub. The results included significant time savings for the management company and improved resident satisfaction. A measurable impact came from positive resident feedback on amenities like the $1,000 cash back offer for resident-caused damage, which also encouraged tenants to report issues sooner. Latchel helped Real Property Management Affiliates enhance the resident experience while increasing revenue per unit.

Real Property Management Affiliates

John McGuire

President