Case Study: RHOME boosts maintenance support and resident service with Latchel

RHOME streamlines their property management operations by leveraging Latchel for maintenance support

The customer, RHOME, is a large North American property management company overseeing approximately 18,000 doors. They were seeking a partner to help manage their operational bandwidth, particularly in handling the high volume of maintenance requests from residents to maintain their high standard of service. They integrated with the vendor, Latchel, to provide maintenance coordination support.

Latchel implemented a solution to diagnose maintenance issues and handle maintenance calls for RHOME. The primary result was that RHOME could offer a more responsive and unbeatable rental experience to its residents. A company director also highlighted Latchel's exceptional customer service, noting the value of a dedicated concierge who provided personalized support, assisted with troubleshooting, and incorporated feedback to improve the service.

RHOME

Bryce Ros

Director, Leasing & Sales UT and Realtor