Case Study: Happy Homes enhances resident experience and automates maintenance with Latchel

Happy Homes has elevated their residents’ experience through leveraging Latchel’s Resident Benefit Package

Happy Homes, a property management company in Charleston, SC, was previously using a call center for maintenance that required significant manual effort from their team, creating a cumbersome operational burden. They sought a more automated solution to enhance resident experience and improve efficiency, leading them to partner with Latchel for its resident amenity hub and maintenance coordination services.

Latchel implemented its 24/7 maintenance line and coordination platform to automate tasks for Happy Homes. The solution handled approximately 98% of all maintenance-related work, which gave the management team time back to focus on business growth and achieve a better work-life balance. The Director of Happiness noted that Latchel's resident amenity hub was a "complete game changer," adding a new revenue stream while significantly enhancing the resident experience.

Happy Homes

Ron Krauskop

Property Manager