Case Study: GC Realty & Development improves maintenance efficiency with Latchel

GC Realty & Development has been able to reduce their number of dispatch calls and improve their maintenance process with Latchel

GC Realty & Development, a property management company overseeing over 1,200 doors in the Chicago area, sought to reduce the heavy workload and after-hours burden on its staff from managing resident maintenance requests. The company turned to the vendor Latchel for help in streamlining its maintenance process.

By implementing Latchel's maintenance coordination and 24-hour support line, the solution significantly minimized the number of dispatch calls GC Realty had to handle directly. The vendor's services, which included video troubleshooting, were tailored to the company's specific needs. This resulted in a greatly improved work-life balance for the GC Realty team and provided peace of mind, allowing them to offload a significant amount of work to Latchel.

GC Realty & Development

Ben Hiett

Director of Maintenance