Case Study: Lockyer Valley Regional Council (LVRC) achieves 80% adoption, fewer helpdesk tickets and stronger security with LastPass

Lockyer Valley Council Added Enterprise Password Manager

Lockyer Valley Regional Council (LVRC) engaged an external auditor to improve organisational security after discovering poor credential practices, widespread password sharing and a high volume of helpdesk tickets for resets; their existing ICT credential tool was too technical to scale across accounting, consultants and office staff. After evaluating enterprise password management options, the council selected LastPass for its ease of use and administrative controls.

LastPass deployed an enterprise password management solution organisation-wide, giving IT better visibility via the admin centre and policies to promote secure behaviour. The council achieved nearly 80% adoption, a significant reduction in helpdesk credential‑reset tickets, and measurable time savings for staff, with many employees calling LastPass critical to performing their jobs. Lockyer Valley Regional Council also praised the LastPass Customer Success Manager for responsive support.

Lockyer Valley Regional Council (LVRC)

Anjana Ranatunge

Coordinator ICT Projects and Business Operations