Case Study: Iglu.com achieves 100% adoption and stronger password security with LastPass

Iglu.com - Customer Case Study

Iglu.com, the UK’s largest independent agent for ski holidays and cruises with over 350 staff across Wimbledon and Portsmouth, needed a single source of truth to improve password hygiene as the business grew and moved to hybrid working. Head of IT Operations Matthew Compton chose LastPass to strengthen credential management and gain administrative visibility across multiple platforms protecting sensitive booking and customer data.

Iglu.com deployed LastPass Business (including Families as a Benefit) with integrations to ADFS, Azure AD, Okta and Google Workspace, automatic account provisioning, password generation and shared folders for secure collaboration. The LastPass rollout achieved 100% adoption, provided detailed reporting to tie activity to users, enabled secure password sharing without revealing credentials, and helps the company meet CIS password-hygiene criteria — delivering measurable improvements in security and administrative control.

Iglu.com

Matthew Compton

Head of IT Operations