Case Study: Quickwork achieves per-customer observability with Last9

Quickwork champions platform transparency for its customers with Last9

Quickwork, a no-code enterprise integration and automation platform (iPaaS), faced significant challenges in providing performance transparency to its customers. Their platform processed 650 million monthly transactions, but their in-house monitoring, based on Prometheus, struggled with the high cardinality data required for per-customer visibility. This led to scaling difficulties, cost-prohibitive monitoring, and a lack of granular insights for their clients, hindering customer satisfaction.

To solve this, Quickwork implemented Last9, a telemetry warehouse built for high cardinality data. The solution was compatible with their existing Prometheus setup, making migration straightforward with minimal code changes. Using Last9, Quickwork gained the ability to provide each customer with real-time, granular workflow health metrics and alerts directly within their dashboards. This resulted in improved customer satisfaction, proactive platform management, and a cost-effective, scalable observability solution.

Quickwork

Krish Advani

Co-founder & CTO