Case Study: King's University College achieves 15% enrollment growth and improved retention with Laserfiche

UWO’s King’s University College Increases Student Enrolment and Retention, Enables Remote Work Using Laserfiche

King’s University College, an affiliate of Western University in Canada, faced mounting pressure to become more digitally driven to improve cross‑department collaboration, reduce time‑intensive paperwork and better serve students — challenges made acute by a 49% surge in applications and the sudden shift to remote operations during COVID‑19. Manual file routing, duplicated processes for scholarships and slow inquiry handling were impeding recruitment, retention and day‑to‑day student services.

With Ricoh Canada, King’s implemented Laserfiche for records management, electronic forms, process automation and PeopleSoft integrations, digitizing admissions, scholarship workflows and academic counselling. The solution enabled secure remote work, automated communications and data pre‑population; the college managed the application spike, raised its admission average from 75% to 79%, saw a 15% increase in enrolment this year and improved retention, response times and process accuracy across campus.

Kings University College

Tracy Cunningham

Associate Registrar