Case Study: Town of Paradise achieves a more efficient digital experience for employees and residents with Laserfiche

Town of Paradise Workflows and Forms Expand Digital Experience for Employees and Residents

The Town of Paradise, a fast-growing municipality in Newfoundland and Labrador, needed to replace paper-heavy, legacy processes and improve service for residents and employees. Using Laserfiche, the town began digitizing civic files and building workflows and forms to streamline reporting, inspections, and document management while reducing storage needs and improving remote access.

Laserfiche helped the Town of Paradise digitize more than 400,000 files since 2015 and improve back-office efficiency by 30%. The town also saved $2,500 by eliminating an external database and cut processing time by 37% in a pilot form, while expanding to 30 active workflows that improved continuity, responsiveness, and service delivery during the pandemic.

Town of Paradise

Elizabeth Piercey

Purchasing and Risk Manager