Case Study: Tompkins County achieves faster 24/7 public records access and $2.8M in savings with Laserfiche

Tompkins County Enhances Government Transparency Through Shared Services

Tompkins County, NY — a leader in government shared services — faced an outdated records system that kept millions of archives in an old facility, forced a planned $5.5M new records building, and slowed public access to documents. County leaders wanted Amazon‑style, 24/7 access and faster, more transparent handling of public records across multiple municipalities.

By implementing Laserfiche to digitize archives, create town-level public records portals, and automate intake and routing, the county turned a single shared system into a countywide service. Results included reducing records-request turnaround from 28 to 12 days, digitizing over 9,000 boxes, saving $2.8M in five years, reallocating the $5.5M facility budget, and establishing stronger information governance, security and disaster-recovery controls.

Tompkins County

Alan Karasin

Senior Network Administrator