Case Study: The Town of Okotoks achieves centralized enterprise data and faster public services with Laserfiche

The Town of Okotoks Centralizes Enterprise Data Across 20 Locations

The Town of Okotoks, Alberta’s largest town serving 30,000+ residents, operated 20 separate business centers with fragmented document filing that caused isolated information, collaboration breakdowns, delays in public services and data-entry errors.

By implementing Laserfiche’s centralized repository with electronic forms, workflow and records management, the town standardized filing across departments and launched 150+ forms-based processes. The system processes over 21,000 digital forms, cut permitting administrative work by about two months per year, shortened fire inspections from 12 to six–eight months, and improved approval speed, transparency and cross-department collaboration.

The Town of Okotoks

Sheila Andrew

HR/Corporate and Strategic Administrator