Case Study: Isle of Man Central Registry achieves digital-first government services with Laserfiche

The Isle of Man Moves to Digital-First Government Services

The Isle of Man Central Registry was modernizing government services and replacing a mixed, manual records process with a legacy system that was not internet-enabled and nearing end of life. The registry needed a more efficient way to manage land and deeds records, improve access to information, and support a digital-first government approach, so it turned to Laserfiche for digital records management, electronic forms, and workflow automation.

Laserfiche helped the Isle of Man Central Registry centralize and digitize historic records, integrate services with GIS and payment systems, and launch a public portal for 24/7 online access to deeds and property documents. The results were significant: office visits dropped by 90% or more, staff maintained full service during COVID-19 lockdowns, and customers and law firms were able to complete most registry tasks online, improving efficiency and service without additional cost.

Isle of Man Central Registry

General Ed Clague

Registrar