Case Study: Texas Higher Education Coordinating Board achieves faster, transparent loan processing and 30% operating-cost reduction with Laserfiche

Texas Higher Education Coordinating Board

The Texas Higher Education Coordinating Board’s Loan Program Operations (LPO) handles distribution of state financial aid and manages loan collections, processing more than 1.5 million documents a year. LPO’s legacy document system couldn’t keep up with growing loan volume—requiring frequent reboots, causing 19 cumulative staff hours lost per day (about $76,000/year), manual data entry, poor transparency and delayed customer responses.

LPO implemented Laserfiche Avante, using its capture, workflow and reporting tools to automate routing, archiving and performance monitoring; LPO staff built 29 automated workflows and centralized document capture. As a result documents are processed in milliseconds instead of hours, Laserfiche Snapshot cut processing times by up to 24 hours and eliminated 66% of OSS staffing costs (~$15,000), the error rate fell to 2% despite a 12% increase in applications, and overall operating expenses dropped about 30% in the first year while reporting and auditing became instantaneous.

Texas Higher Education Coordinating Board

Debbie Whitis

Manager of LPO Operational Support Services