Case Study: Stewart Enterprises achieves enterprise-wide disaster recovery and real-time document visibility with Laserfiche

Stewart Enterprises Using ECM Software for Disaster Recovery

Stewart Enterprises, a large funeral and cemetery operator responsible for permanent, state-regulated records, faced a major records-management crisis when Hurricane Katrina submerged tens of thousands of documents in its New Orleans records center. After spending $1.5M recovering paper files and recognizing the risk to irreplaceable records, the company needed a disaster‑resilient, standardized system to manage contracts and comply with differing state regulations.

The company implemented Laserfiche Rio, integrating Laserfiche Quick Fields with its .NET systems to automate scanning, indexing and routing; 750 field employees now image documents to a national drive, an Import Agent moves them into the repository, and workflows provide real‑time access and monitoring. The rollout converted more than 30 million pages, reclaimed storage space, sped processing, reduced audit travel, improved compliance and gave over 1,000 employees enterprise‑wide visibility into contract status and performance.

Stewart Enterprises

Brian Pellegrin

IS Business Support Manager