Case Study: Shareholders Service Group achieves scalable, audit-ready, paperless document management with Laserfiche

Shareholders Service Group - Customer Case Study

Shareholders Service Group (SSG), founded in 2002 to serve independent registered investment advisors, grew rapidly to support nearly 1,000 advisors with varying account sizes. The firm faced a paper‑intensive, heavily regulated environment (FINRA audits, complex account documents) and needed a scalable, secure way to control and retrieve client records while keeping onboarding fast and operations efficient.

SSG deployed Laserfiche enterprise content management to centralize documents with customizable folder structures, metadata and powerful search across multiple departments. The result: faster employee ramp‑up, immediate document retrieval during client calls, smoother FINRA audits, improved compliance and operational scalability that supported significant trading growth and preserved the firm’s competitive edge.

Shareholders Service Group

Dan Skiles

Executive Vice President