Case Study: Riela Yachts Ltd achieves paperless ISM compliance and streamlined safety operations with Laserfiche

Riela Yachts Ltd - Customer Case Study

Riela Yachts Ltd provides cybersecurity, safety, technical, crew and fiduciary services to superyachts, where safety and seamless operations are paramount. The company’s Safety Management System (SMS)—including procedures, contingency plans and reporting forms—was managed on paper, with single yachts using over 5,000 pages of manuals yearly; updates had to be printed and flown to vessels, creating risks of outdated documents and cumbersome audits, and driving Riela to digitize to improve ISM Code compliance.

Using Laserfiche, Riela moved its SMS into an electronic repository, automated manual updates so all vessels receive changes within minutes, and built 30+ Laserfiche Forms (arrival/departure, incident reports, checklists) to capture data digitally and route it to HQ. The result: faster, more auditable compliance, reduced crew administrative load, measurable time and cost savings, new client wins, and a roadmap to more digital forms and a mobile SMS app.

Riela Yachts Ltd

Christian Moore

Technical Officer