Case Study: PSSSF achieves over 90% faster benefits processing with Laserfiche

PSSSF Achieves Over 90% More Efficiency in Benefits Processing

PSSSF, Tanzania’s largest pension fund, was struggling with paper-based, manual benefits processing across nearly 700,000 members, making document searches slow, storage burdensome, and service delivery difficult. Before working with Laserfiche, benefit claims could take up to 60 days, and members often had to travel long distances just to submit or check documents.

Laserfiche implemented a digital content management and automation solution that centralized member records, streamlined workflows, and integrated with PSSSF’s benefits system. As a result, benefit processing time dropped from up to 60 days to just 3–5 days, delivering over 90% efficiency improvement, along with cost savings, reduced storage needs, and higher member satisfaction.

PSSSF

Abdul-Razaq Badru

Chief Executive Officer