Case Study: City of Mount Pearl achieves faster, more efficient citizen services with Laserfiche Cloud

Mount Pearl Automates Workflows and Speeds Service with Laserfiche Cloud

The City of Mount Pearl needed to modernize manual, error-prone government processes while improving citizen services. Using Laserfiche and Laserfiche Cloud, the city moved away from spreadsheets, email chains, and paper/PDF forms, but needed a way to make workflows faster, more accurate, and easier for staff and residents.

Laserfiche implemented digital forms, workflow automation, and cloud-based content management across HR, Finance, and Permitting. The result was faster onboarding, smarter approval routing, standardized data entry, and better form completion for citizens, including multilingual support. By moving to Laserfiche Cloud, the City of Mount Pearl also retired legacy servers and reduced IT maintenance, improving availability, performance, and staff adoption.

City of Mount Pearl

Bill Peddle

Records and Information Management Officer