Case Study: Mackenzie District Council modernizes information and process management with Laserfiche

Mackenzie District Council Modernizes Information and Process Management

Mackenzie District Council, one of New Zealand’s district councils, needed an ECM system to improve service delivery while meeting strict data security and recordkeeping requirements. The council initially viewed Laserfiche as an electronic filing cabinet, but saw potential to support more efficient workflows across core systems like ERP and Office 365.

Laserfiche helped Mackenzie District Council turn the platform into a source of truth and workflow orchestration engine, starting with automated leave requests that reduced a paper-based process to just two clicks. With Laserfiche and its local partner ifTHEN, the council is expanding automation, strengthening compliance and auditability, and planning public forms and other integrations to further improve employee and customer experience.

Mackenzie District Council

Chris Clarke

General Manager of Information