Case Study: Loudoun County, VA achieves faster public service delivery with Laserfiche electronic forms

Loudoun County, VA - Customer Case Study

Loudoun County, VA — a rapidly growing, high‑income jurisdiction — faced rising demand for public services and inefficient, overlapping paper‑based workflows across its 32 departments. The county’s IT team recognized that multiple disparate document imaging systems were costly to support and hindered service delivery, so they sought an enterprise content management solution to standardize records, automate processes, and improve citizen services.

The county implemented Laserfiche ECM in 2007, hired a dedicated administrator, and prioritized paper‑heavy departments like Environmental Health and Family Services to demonstrate quick wins. Today Laserfiche is deployed in ten departments, internal demand has surged, and Loudoun is funding a second administrator and requiring future systems (ERP, appraisal, tax) to integrate with Laserfiche — reducing support overhead, accelerating workflows, and speeding public service delivery.

Loudoun County, VA

Bill McIntyre

Division Manager of Enterprise IT