Case Study: North Carolina Division of Water Resources achieves rapid response times and digital transformation with Laserfiche

Laserfiche Enables Digital Transformation in the North Carolina Division of Water Resources

The North Carolina Division of Water Resources, responsible for protecting the state’s surface and groundwater and delivering time‑sensitive decisions, faced tight 30‑day turnaround requirements and frequent delays from paper mail—especially for staff in remote, low‑bandwidth areas. These constraints made it difficult to meet deadlines and operate efficiently across the state.

The division implemented Laserfiche enterprise content management to digitize records, enable fast searching and link‑based sharing, and let remote users view documents without downloading large PDFs. Using Laserfiche’s Business Process Library to automate workflows, the agency cut information response times from days to minutes, reclaimed staff hours for permit writing and enforcement, and unlocked further efficiency through process automation.

North Carolina Division of Water Resources

Beverly Strickland

Laserfiche Administrator