Case Study: Hanover County eliminates redundant printing and streamlines assessment approvals with Laserfiche

How to Design your First Laserfiche Workflow

Hanover County’s Commissioner of the Revenue’s Office used Laserfiche to tackle a manual, paper-heavy process for Statutory Assessment worksheets. With limited in-house workflow experience, the team needed to eliminate redundant printing, ensure consistent manager approvals, and reliably route documents to records and retention folders while getting stakeholder buy-in and avoiding common pitfalls like runaway workflows.

The solution combined careful upfront planning and stakeholder diagramming with Laserfiche Workflow design: the administrator completed training, enlisted VAR support, created a dedicated Workflow user account, specified strict starting rules, and iteratively tested the workflow (about 15 test runs) before publishing. The result was a streamlined, automated approval-and-retention process that removed redundant printing, improved routing and approvals, and built confidence to automate additional departmental workflows.

Hanover County

Amy Johnson

Systems administrator