Case Study: Town of Marana achieves streamlined technology project management with Laserfiche

How the Town of Marana Manages Technology Projects

The Town of Marana, AZ Technology Services department faced the challenge of aligning diverse business units’ needs with complex technology projects while managing scope, roles, and stakeholder expectations. Rapidly changing requirements and the need to surface information useful to managers and executives made it essential to create a repeatable, transparent project approach.

Marana implemented a five-step framework—requirements gathering, process mapping, work breakdown, database design, and end-user testing—using diagrams and clear role definitions to document flows, data structures, and testing responsibilities. The approach produced clearer project scope, predictable resource commitments, improved communication, and sustainable, citizen-focused technology solutions that better support town operations.

Town of Marana

Brian Stein

Technology Services