Case Study: North County Transit District achieves simplified records management with Laserfiche

How the North County Transit District Simplified Records Management

North County Transit District (NCTD) operates public transportation for more than 12 million passengers a year in north San Diego County. Before Laserfiche, documents were scattered across network drives and manual processes made collaboration and recordkeeping slow and error-prone—particularly for complex, multi-department staff reports that required lengthy routing and approvals.

NCTD implemented Laserfiche Rio to centralize content into shared and read-only records repositories, enable versioning, and automate workflows (including an eight‑stage staff report approval with email notifications, reminders and metadata audit logs). Automated migration, standardized naming/OCR indexing, executive sponsorship, mandatory use policy and training drove adoption. The result: one authoritative document store, faster collaborative editing and approvals, a clear audit trail, and secure, tamper‑proof archival of finalized records.

North County Transit District

Sonya Finley

Document Control Coordinator