Case Study: City of Norfolk eliminates case processing backlog with Laserfiche

How the Norfolk Department of Human Services Manages Cases with Laserfiche

The City of Norfolk Department of Human Services was struggling with a significant document management backlog in its Benefits Division. A high volume of paperwork for assistance programs resulted in a scanning delay of four to five days. To address this challenge, the city implemented a solution from vendor Laserfiche to capture, process, and manage case documents more effectively.

Laserfiche provided a comprehensive document management system that utilized Laserfiche Scanning, Laserfiche Snapshot, and Laserfiche Workflow. This solution automated the capture of documents from multiple sources, including mailed-in forms and state database searches, and streamlined their routing and filing. By implementing Laserfiche, the department completely eliminated its scanning backlog and now maintains a one-day turnaround for processing cases, significantly improving operational efficiency.

City of Norfolk

Mark Formella

Application Development Team Supervisor