Case Study: City of Mount Pearl achieves faster, more accurate citizen services with Laserfiche Cloud

How the City of Mount Pearl Manages Records

The City of Mount Pearl needed to modernize government processes, replace slow and error-prone manual workflows, and meet rising citizen expectations for digital services. Using Laserfiche and Laserfiche Cloud, the city moved from paper and spreadsheet-based processes to digital forms and workflow automation across HR, Finance, Permitting, and public-facing citizen services.

Laserfiche implemented online forms, automated approvals, GIS-integrated data entry, and a fully managed cloud environment to reduce manual work and improve consistency. The results included significant gains in efficiency and data accuracy, fewer manual entry errors, faster processing, improved accessibility for residents, and reduced IT overhead by retiring legacy servers and avoiding local maintenance.

City of Mount Pearl

Natalia Chebel

Records Officer