Case Study: Canadian Seed Growers Association (CSGA) achieves automated, faster seed crop certification with Laserfiche

How the Canadian Seed Growers Association Automated Seed Crop Certification

The Canadian Seed Growers Association (CSGA) certifies 16,000–18,000 seed fields a year across some 2,000 varieties and 50 species, a process that historically relied on a 109‑year‑old paper-and-postage system and 200 federal inspectors spread across the country. When federal budget cuts forced CSGA to replace government inspectors with third‑party contractors within 18 months, the organization faced slow turnaround times (10–15 days), high postage costs and the risk that growers wouldn’t learn of corrective actions before harvest, threatening certification and farm revenues.

CSGA replaced the paper workflow with Laserfiche integrated with LincDoc, moving 30% of applications online, scanning the rest, and using custom appraisal modules, automated workflows (two‑day SLAs and escalations), and mobile inspection forms on iPads. The result: processing is up to ten times faster, postage costs fell, growers and partners get instant access to status and records, and notification lag dropped from 10–15 days to about two—while workflows can be modified quickly as business needs change.

CSGA

Doug Miller

Operations Manager