Case Study: Texas Tech University Health Sciences Center achieves campus-wide paperless document management with Laserfiche

How Texas Tech University Health Sciences Center Manages a Paperless Initiative

Texas Tech University Health Sciences Center (TTUHSC), part of Texas Tech University in Lubbock, implemented a paperless initiative to streamline records management across a large campus with diverse departments. The General Services scanning bureau faced the challenge of converting high volumes of paper — about two million pages per year — while overcoming departmental resistance to change and standardizing how documents and metadata were organized.

TTUHSC secured buy-in with a Finance & Administration pilot, involved staff in template and workflow design, and ran small scans (1–2% samples) for user trials. A centralized scanning operation managed by one full-time employee and student workers follows a four-step process (prepping, scanning with VRS, indexing, QA) and uses Laserfiche WebLink, Quick Fields and Forms to automate indexing and allow departments like Accounting to import documents directly. The result: faster access to records, streamlined scanning operations, similar or reduced processing time compared with prior manual batching, wider departmental adoption, and improved compliance and document retrieval.

Texas Tech University Health Sciences Center

Arthur Pare

Associate Managing Director