Case Study: Ramblers Worldwide Holidays achieves automated workflows and increased repeat bookings with Laserfiche

How Ramblers Worldwide Holidays Uses Laserfiche Forms and Laserfiche Workflow

Ramblers Worldwide Holidays, a UK-based guided walking tour operator with over 60 years’ experience, relied heavily on paper- and document-centered processes for private group sales, quotations, cross-department coordination and post-trip marketing. Manual steps—collecting pricing and leader availability, tracking quote expirations and extension requests, and issuing follow-up vouchers—were time-consuming, error-prone and created delays across sales, reservations, product planning and overseas teams.

Ramblers implemented Laserfiche Forms and Laserfiche Workflow to capture requirements, populate external databases, automate approval routing and reminders, generate quotations and create personalized voucher PDFs via nightly SQL-driven workflows, and replicate critical documents for disaster recovery. The solution automated 15 key processes, sped up project rollouts, eliminated manual CSV imports, and enabled the voucher marketing campaign to run with one staff member instead of four hires—improving efficiency and reducing operational overhead.

Ramblers Worldwide Holidays

Richard Clowser

IT & Business Systems Manager