Case Study: American United Federal Credit Union achieves faster, more consistent process automation with Laserfiche

How Process Automation Increases Credit Union Member Satisfaction

American United Federal Credit Union needed a more consistent, scalable way to capture, route, and store member information as it grew and added mergers. Manual records handling was creating inefficiencies and making it harder to support member self-service, so the credit union turned to Laserfiche and its process automation tools to better connect with existing systems.

Laserfiche implemented automated workflows, Forms, and integrations with the credit union’s core system and DocuSign to centralize records and streamline processes across finance, member relations, and other teams. The result was hundreds of hours saved each month, up to 25 hours saved monthly on wire transfers alone, fewer errors, improved staff satisfaction, and a smoother member experience as American United Federal Credit Union expanded from about $39 million to over $370 million in assets.

American United Federal Credit Union

Matthew Tingey

Senior Applications Specialist