Case Study: City of Palm Beach Gardens achieves automated travel approvals and expense reimbursements with Laserfiche

How Palm Beach Gardens, FL, Automated the Travel Authorization and Expense Processes with Laserfiche

The City of Palm Beach Gardens (600 employees) faced a paper‑heavy, manual travel authorization and expense reimbursement process: employees printed forms, attached supporting documents and submitted them for approvals, with occasional urgent check requests complicating routing and communication. The manual workflow caused delays, duplicate copies and limited visibility across departments.

By implementing Laserfiche, the city automated capture (scanning and automatic import), routing and approvals: workflows notify travel and finance coordinators, enforce naming and filing standards, create placeholders and links for check requests, and alert Accounts Payable for ASAP reimbursements. The solution eliminated duplicate document copies, improved cross‑departmental access and security, sped approvals and created reusable workflows that can be applied to other city processes.

City of Palm Beach Gardens

David Crump

Senior Software Systems Specialist