Case Study: Oakland County achieves improved citizen service and operational efficiency with Laserfiche

How Oakland County Drives Innovation for Better Citizen Service

Oakland County, MI, a government serving more than 1.2 million residents north of Detroit, prioritizes innovation under CIO Phil Bertolini to improve citizen service. The county’s legacy document management system had become costly and time-consuming to maintain amid ongoing digital transformation, prompting a reassessment of how to increase information access and automate workflows.

After evaluating options, Oakland County selected Laserfiche’s enterprise content management solution—valuing Laserfiche’s ability to prototype real use cases—and is rolling it out across departments, including the courts. The implementation digitizes records and automates processes, freeing IT staff time, expanding authorized employee access, enabling 24/7 citizen portals, improving reporting and analytics, increasing transparency, and lowering the county’s cost per service.

Oakland County

Kevin Bertram

IT Applications Services Leader