Case Study: Economy Spring achieves 1-2 day RFQ turnaround and higher win rates with Laserfiche

How MW Industries Automated the Request for Quote (RFQ) Process with Laserfiche Forms

MW Industries, a Chicago‑based manufacturer of industrial springs and related products, faced an inefficient, paper‑heavy RFQ process at its Economy Spring division in Southington, CT. Processing about 700 RFQs a year required printing and hand‑carrying packets between CSR, engineers and shop departments, often taking a week or more and raising labor costs while slowing response time and lowering bid win rates.

Economy Spring implemented Laserfiche Forms to automate the workflow: CSRs enter a quote number that auto‑populates customer and part data, attach documents, and route dynamic, role‑specific requests to engineers and shop departments with automated notifications and tracking. The change cut quote time from over a week to 1–2 days (with a target under 24 hours), raised win rates from ~5–6% to ~13–15%, eliminated searching and paperwork, generated significant cost savings, and prompted wider Laserfiche adoption across MW’s divisions.

Economy Spring

Jason Pennell

Information Systems Manager