Case Study: Molina Healthcare achieves paperless, faster credentialing and $750K in annual savings with Laserfiche

How Molina Healthcare Implemented Paperless Credentialing

Molina Healthcare’s Corporate Credentialing team manages credentialing for practitioners and facilities across ten states to ensure providers can safely treat Medicaid and other publicly insured members. The process was paper‑heavy and slow—files were repeatedly passed between multiple departments and shipped across states, with a mix of electronic CAQH imports and handwritten applications that required manual scanning and data entry.

By implementing state‑specific Laserfiche repositories, automated workflows and Laserfiche Snapshot for batch imports, Molina made credentialing fully digital and routed files instantly between teams. The change cut average processing time from 53 to 35 days, lowered cost per file from $180 to $108 (saving $750,000 in year one), raised quality scores from 83% to 92%, sped credentialing in new states, increased capacity, and improved document retrieval for audits.

Molina Healthcare

Ryan Boe

Manager of Corporate Credentialing