Case Study: First Foundation Bank achieves faster new deposit account openings and secure document handling with Laserfiche

How Laserfiche Automated the New Deposit Account Opening Process

First Foundation Bank, based in Irvine, CA with branches across Southern California, relied on mailing paper forms to corporate to open new deposit accounts—a slow process prone to delays, missing signatures and lost paperwork. This manual routing created long turnaround times and poor visibility into each application’s status.

Using Laserfiche, the bank automated intake (email drag-and-drop, web forms and batch scanning with barcode coversheets and Quick Fields), applied metadata, and routed files through a Workflow for quality control, exception handling, conditional approval and final approval. The system locks permissions after approval and records every action in a Deposit History field, cutting account opening from days or weeks to hours, eliminating misfiled or lost documents, and giving staff clear, auditable visibility into each account’s progress.

First Foundation Bank

Ashot Hareyan

Business Process Analyst